Legal information of Tecfluid and its website



Company: TECFLUID France
Registered office: 82 avenue du Château - 95310 SAINT OUEN L'AUMONE - FRANCE
Contact information: - +33 1 34 64 38 00
Share capital: SARL with capital of € 40,000
SIRET number: 378 376 362 00018 - RCS PONTOISE
APE Code: 4669B
Intra-Community VAT number: FR 81 378 376 362
Director of publication: Jean ASTORGA
Host: 1&1 Internet SARL - 7 place de la Gare - BP 70109 - 57201 SARREGUEMINES CEDEX - FRANCE - +33 9 70 80 89 11


1. Definition:

A cookie is information posted on your terminal by the server of the website that you visit, usually in the form of a simple text file. This is by no means a spy or malicious file. The purpose of the cookie is to collect information about your browsing and / or to send content and services adapted to your interests. It contains several data:

- the name of the server having deposited it;
- a unique identifier;
- a possible expiry date.

2. Cookies present:

Five types of cookies are present on our website.

Audience measurement cookies: These are used to compile visit statistics on our website via a site audit platform.

Cookies identification: they are used to connect to your private area, if you have one on our website, and are essential to the proper functioning of this secure area.

Google Maps map display cookies: they are used for advertising and targeting purposes by Google but not on our website.

Cookies of language: they are used to memorize the language chosen by the visitor and thus to offer a linguistic coherence to him throughout his navigation on our site.

Cookies for using YouTube videos: they are used to optimize the display of our videos according to purely technical criteria.

3. Cookie management:

You can modify your choices regarding the deposit of cookies by our website, by intervening on the setting of your internet browser.

Consent prior to the deposit of cookies:

It is considered that you have given your consent to the deposit of cookies by our website if:

- you have clicked on the OK button of the information banner stipulating the use of cookies;

- you continued browsing the page through which you accessed our site during your first visit or by visiting any other page.

Your agreement is valid for a legal term of thirteen months from the first consent. You will be asked again when the legal deadline is exceeded.

4. Refusal of cookies:

The refusal of deposit of cookies on your terminal will result in the impossibility of benefiting from the correct operation of our services.

Setting your browser for managing cookies:

Depending on the web browser you are using, the settings are different. Below you will find detailed tutorials for the most frequently used browsers:

- Internet Explorer ™:
- Safari ™:
- Chrome ™:
- Firefox ™:
- Opera ™:

We can not guarantee that the links above are still valid, publishers sometimes having to host their help on other pages than these without notice.


This Privacy Policy defines and informs you of how Tecfluid uses and protects the information you transmit when you use this website, accessible from the web address

Please note that this privacy policy may be modified or supplemented at any time by Tecfluid, in particular to comply with any legislative, regulatory, jurisprudential or technological developments.

1. Introduction:

In general, you can visit the Tecfluid website without disclosing any personal information about you. In any case, you are in no way obliged to transmit this information to Tecfluid.

However, in case of refusal, you may not be able to benefit from information or services that you have requested. As such, Tecfluid may be required in certain cases to ask you to fill in certain personal information. By providing this information, you expressly agree that it will be processed by Tecfluid for the purposes indicated below.

2. Collection of personal information:

In accordance with the General Regulations on Data Protection (RGPD) and the Data Protection Act, Tecfluid informs you that we collect the following information:

Name, Surname, Phone, E-mail, Message, Company, Function, Address, City, Department, Country, Product Information to be returned, Information about the product to order, Advice on after-sales service

The personal information we collect is collected through one or more forms and through the interactivity established between you and our website. We also use, as described in the next section, log files and / or cookies to gather information about you.

The person responsible for processing the collected data is Tecfluid, whose registered office is at 82 avenue du Château - Z.I. du Vert Galant - 95310 SAINT OUEN L'AUMONE.

3. Recipients:

Only Tecfluid is the recipient of your personal information. These are never passed on to a third party. Tecfluid does not in any way to the marketing of personal data of visitors and users of its website.

4. Shelf life:

Your personal information is kept by Tecfluid for a maximum of 24 months.

5. Form(s) used:

Your personal information is collected through one or more forms, namely:

Contact form, Newsletter subscription, Product return form, Request for quote, After-sales satisfaction form

We use the collected information for the following purposes:

Contact with the user, Regular sending of a newsletter, Exchange or refund of a defective product, Sending a customer estimate, Improvement of after-sales service

6. Log files and cookies:

We collect certain information through log files and / or cookies. This is mainly the following information:

IP address, Operating system, Visited pages and queries, Time and day of connection

The use of such files allows us to improve the service, a personalized welcome, the establishment of visit statistics and the reinforcement of the fight against piracy.

7. Right of opposition and withdrawal:

We are committed to offering you the right to oppose and opt out of your personal information.

The right of objection is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes, mentioned in this document.

The right of withdrawal is understood to be the possibility offered to users to request that their personal information no longer appear in the Tecfluid files.

To exercise these rights, you must make your explicit request to the editor of the Tecfluid website at the following postal address:

Tecfluid - 82 avenue du Château - Z.I. du Vert Galant - 95310 SAINT OUEN L'AUMONE

8. Right of access:

We are committed to recognizing a right of access and rectification to data subjects wishing to consult, modify or delete information concerning them.

However, due to Tecfluid's obligation of security and confidentiality in the processing of personal data, you are informed that your application will be processed provided that you provide proof of your identity, including the production of a certified copy of your identity card.

Tecfluid informs you that it will be entitled, if necessary, to oppose obviously abusive requests (by their number, their repetitive or systematic nature).

To help you in your approach, you will find a mail template developed by the National Commission for Computing and Freedoms (CNIL) by clicking on the following link:

9. Computer Rights and Freedoms:

You have the following rights regarding your personal information, which you can exercise by writing to us at the following postal address:

Tecfluid - 82 avenue du Château - Z.I. du Vert Galant - 95310 SAINT OUEN L'AUMONE

10. Response time:

Tecfluid undertakes to respond to your request for access, rectification, opposition or any other request for additional information within a reasonable period of time which may not exceed one month from the receipt of your request.

11. Authorized service providers and transfer to a third country of the European Union:

Tecfluid informs you that it uses its authorized service providers to facilitate the collection and processing of the data that you have communicated to us. These providers may be located outside the European Union and have the data collected through the various forms on the website.

Tecfluid has previously ensured that its service providers implement appropriate safeguards and comply with strict conditions regarding confidentiality, use and data protection. In particular, vigilance was focused on the existence of a legal basis for any transfer of data to a third country. As such, one of our service providers is subject to internal corporate rules (or "Binding Corporate Rules") that were approved by the CNIL in 2016 when others obey not only Standard Contractual Clauses but also Privacy Shield.

12. Complaint to the competent authority:

If you consider that Tecfluid does not comply with its obligations regarding your personal information, you may address a complaint or request to the competent authority. In France, the competent authority is the CNIL to which you can send a request electronically by clicking on the following link:

13. Security:

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we at least use the following measures:

Access management (authorized person), Access management (data subject), Network monitoring software, Computer backup, Application firewall, SSL protocol, Login and password

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.